| Every month Keys Energy Services' meters
are read and our customers are billed. Since the bill is for electric
service already received, it is due in full at the time of billing or
before the due date.
How
To Pay | Billing
Errors | Late Payments
| Budget Billing
How to Pay
You can pay your bill one of several convenient ways:
- Mail your payment to :
| Keys Energy Services |
| P.O. Box 6048 |
| Key West, FL 33041-6048 |
- In person: Make your payment in person at
our offices in Key West or in Big Pine. In Key West we are located
at 1001 James Street. Our offices are on the corner of James and Grinnell
Streets near the Key West Bight, across from the City of Key West's
parking garage - Park N' Ride. In Big Pine, our office is at 13 Ships
Way.
- Drop-off: Drop your payment in the
our night depository at our offices: 1001 James Street in Key West or
13 Ship's Way. Please leave only a check or money order in the night
depository. Remember to make a notation of your account number on the
memo area of your check.
- Electronic funds transfer: Electronic funds
transfer is a convenient service for customers participating in the
monthly payment plan called Electronic
Debit.
Billing Errors
If you think there's a mistake in your bill, please
call (305) 295-1082 or visit our offices right away. We will review your billing
history, as well as inspect the meter for accuracy. Necessary corrections
will be made immediately.
Late payments
Your electric account becomes delinquent when not paid
by the due date, and a 5 percent late fee is assessed. Keys Energy Services
mails delinquent notices one day past the due date. Customers who do not
pay, or do not make arrangements to pay, within two weeks of the original
due date will have their electric service disconnected.
A reconnect charge will be assessed. If you receive
a bill and don't think you'll be able to pay all of it on time, please
call us. We'd be happy to help you make an arrangement for payment. We
can also put you in touch with a network of energy assisting sources.
Call us at (305) 295-1110.
Budget Billing
Customers who want to escape dramatic changes in their
electric bills as the seasons change often opt for our monthly payment
plan called Budget Billing. Instead of billing you every month on actual
usage, we'll bill you a levelized amount. You'll actually pay a rolling
average of the last 12 months. This is most beneficial during the hot
summer months. Click here to
find out more about Budget Billing.
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